AI Chatbots Replacing Call Center Jobs: Balancing Automation, UX & Workforce Transition

The rapid rise of AI-powered chatbots is reshaping how businesses deliver customer service — and how millions of people work.Across India and beyond, companies are increasingly replacing traditional call center roles with AI-driven conversational agents that promise faster response times, lower costs, and 24/7 availability. According to a recent Reuters report, several Indian startups are […]

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Airtel–IBM Hybrid Cloud & Data Residency Push: What It Means for Regulated Industries in India

The Indian digital ecosystem is undergoing a massive transformation. With the government’s strong push toward data localization and AI-driven innovation, enterprises across sectors are rethinking how they manage cloud infrastructure, compliance, and data sovereignty. In a recent move, Airtel and IBM announced a strategic partnership to deliver AI-optimized hybrid cloud solutions in India, specifically designed

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Prompt Injection & Emerging Threats in Generative AI: Protecting Next-Gen Systems

Generative AI has revolutionized how businesses automate, create, and innovate — from intelligent chatbots to AI-driven code assistants.But as this technology becomes more powerful and integrated into enterprise systems, it also opens a new and alarming frontier of cybersecurity risk: Prompt Injection Attacks. These attacks exploit the very way AI models interpret and follow human

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Sovereign AI & National Data Infrastructure: Balancing Autonomy, Security & Innovation

Artificial Intelligence is no longer just a technological race — it’s a matter of national sovereignty.As governments worldwide recognize the strategic importance of AI, a new movement called “Sovereign AI” is reshaping how nations design, deploy, and regulate intelligent systems. In essence, Sovereign AI refers to the ability of a country to own, control, and

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Rising Cyber Risks & Burnout Among IT & Security Professionals: The Human Side of Security Operations

As cyber threats evolve in scale and sophistication, the professionals defending our digital world are under more pressure than ever.While companies are investing heavily in AI-driven defense systems and zero-trust architectures, they often overlook a critical component of cybersecurity — the human factor. A recent TechRadar report revealed that nearly 60% of IT and security

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Google’s AI Data Center Boom in India: Implications for Cloud Infrastructure & Regulation

The global race to power artificial intelligence has entered a new phase — and India is at the center of it.In a landmark announcement, Google revealed plans to invest over $15 billion in a massive AI data center hub in Andhra Pradesh, India. This move is not just about expanding computing power — it’s a

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Unified Cloud Security Management: The Rise of CSPM, CNAPP & Zero-Trust Platforms

As cloud adoption accelerates, enterprises are increasingly facing complex security challenges. Managing multi-cloud environments, ensuring compliance, and defending against evolving threats have become more difficult than ever. This has given rise to a new wave of unified cloud security management solutions — integrating CSPM (Cloud Security Posture Management), CNAPP (Cloud Native Application Protection Platform), and

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Shadow AI Usage in Enterprises: Addressing Compliance, Security & Productivity Risks

In today’s rapidly evolving digital landscape, artificial intelligence (AI) has become the backbone of modern business operations. But as organizations rush to integrate AI tools, a new and often invisible challenge has emerged — Shadow AI. Shadow AI refers to the use of unapproved or unsanctioned AI tools and applications by employees without the knowledge

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AI Browsers & Agentic Models: Exploring the New Frontiers and Associated Security Risks

Artificial Intelligence is no longer confined to chatbots or data analytics — it’s now stepping into how we browse, interact, and execute tasks online. Welcome to the era of AI Browsers and Agentic Models — where web interfaces are no longer static but act as intelligent agents capable of autonomous reasoning, navigation, and decision-making. But

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Generative Shopping Assistants: How AI Is Re-architecting E-Commerce UX

E-commerce is evolving faster than ever — and Generative AI is at the center of that revolution.From personalized product discovery to automated shopping journeys, AI-powered shopping assistants are transforming how customers interact with online stores. What used to be a static catalog is now becoming a dynamic, conversational, and intelligent shopping experience.At DataRepo.in, we help

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